As stated in our mission, DLA is first and foremost concerned with improving patient care by informing the dental practitioners working with our client base. To be sure, our fee-based educational courses, coaching, and do-it-yourself training modules contribute to that objective − but we see it as important to ‘raise all boats,’ and give back to the profession that has been so good to us. We offer a growing archive of free resources, check back often, as we will be adding content regularly!
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Dental Assistant Communication
You come into work, and you see that your lead dental assistant is frustrated with the general chaos in the dental office. What do you do? In this video, Dr. Zina Berry walks you through on how she sets structures in place to ensure that her team of dental assistants are all working together harmoniously.…
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Onboarding a New Member
Bringing in a new team member can be a challenge. But having that initial conversation with the new recruit can go a long way! This week, Dr. Zina Berry of @dlaleadership shares an inspiring conversation between her and a new hygienist on approaching the patient’s needs. Watch the video to learn more.
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Passing The Baton
Let’s talk about transitioning between departments, or what Dr. Zina Berry of Dental Leadership Academy calls “Passing the Baton”. How do you and your employees work in tandem to deliver a consistent message to the patient? Watch the videos below to learn more.
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Systems Check
In this video, Dr. Zina Berry puts on one of the other hats she wears as a Dental Practitioner, and it is called Systems Checker. Tune in to learn the importance of checking your dental systems regularly and letting your team know the reasons for it.
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The Importance of Shadowing
For a new dental practitioner, the first implant or procedure can be scary and intimidating. But having a veteran dentist with years of experience in the dental field can build their confidence. This week, Dr. Zina Berry of Dental Leadership Academy invites Dr. Jason Harris of Berry Good Dental Care to talk about the importance…
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Key Metrics for Your Front Office
Dr. Zina Berry of Dental Leadership Academy is back to talk about three key metrics that you want to pay attention in your office in order to get that steady and regular profitability that we want.