As stated in our mission, DLA is first and foremost concerned with improving patient care by informing the dental practitioners working with our client base. To be sure, our fee-based educational courses, coaching, and do-it-yourself training modules contribute to that objective − but we see it as important to ‘raise all boats,’ and give back to the profession that has been so good to us. We offer a growing archive of free resources, check back often, as we will be adding content regularly!
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The Importance of Shadowing
For a new dental practitioner, the first implant or procedure can be scary and intimidating. But having a veteran dentist with years of experience in the dental field can build their confidence. This week, Dr. Zina Berry of Dental Leadership Academy invites Dr. Jason Harris of Berry Good Dental Care to talk about the importance…
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Key Metrics for Your Front Office
Dr. Zina Berry of Dental Leadership Academy is back to talk about three key metrics that you want to pay attention in your office in order to get that steady and regular profitability that we want.
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Front Desk Communications
So you or your dental hygienist have completed the diagnostic with the patient, and now they are at the front desk trying to schedule a procedure. Is your Front Desk team making sure that all information is delivered clearly to the patient? Dr. Zina Berry of Dental Leadership Academy is here with another video to…
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What Personality are You Working With?
One of the things that helps us take the patient over the hump is by working with the personality of your hygienist. Watch now as Dr. Zina Berry of Dental Leadership Academy shares how she aligns with each team member’s style of communication to effectively present the information to the patient and have them say…
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The Working Interview
The Working Interview is a classic way to identify if a potential hire is a likeable candidate to join your team. Dr. Zina Berry of Dental Leadership Academy is back to explain the importance of this process and how to use it for your team’s benefit.
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The Importance of Team Alignment
As dental business owners, we wear many hats in the office that we must get right in order for our team to operate efficiently and profitably. One of these hats is called HR or Human Resources, and Dr. Zina Berry of Dental Leadership Academy is here to tell a story that shows the importance of…